Customer communications are complex – but they don’t have to be.

Manage all your customer communication needs in one platform. Create impactful customer experiences, archive content, and ensure the data you use is accurate and consistent with advanced data integrity tools.

Built for regulated industries, Precisely saves your team time and money while improving the way you connect with customers.

EngageOne™ RapidCX

EngageOne™ RapidCX is a powerful customer communication management (CCM) software platform, purpose-built for companies operating in data-intensive, highly regulated industries. These include banking, financial services, insurance, utilities, telecommunications, and others.

Product agnostic, EngageOne™ RapidCX seamlessly integrates with even the most fragmented legacy systems to drive enhanced customer engagement and improve the customer experience (CX).

Benefits

Better CX

Enable consistent omni-channel engagements across your customer lifecycle

Faster Change Management

Reduce speed to marker for content changes, real-time with no code-based processes. Shorten time to market 95% while ensuring quality through automated testing.

Streamline Operational & Compliance Control

Reducing your operating environments through system consolidation, lessens your ongoing cost while ensuring operational soundness.

Features

Centralized management all all communications across: email, SMS, PDF, on-demand, mobile, push, in-app as well as physically printed correspondence 

Business-user enabled content and business management ensures the business is in control of timing of communication updates into production without lengthy code processes

Complete reporting and tracking across all communications through modern BI enabled dashboards. A true 360 degree view of all communications delivered to a recipient 

On-demand and system generated communications:  the only platform that includes ad-hoc and system triggered communications within the same workflow and platform 

Resources

EngageOne™ RapidCX – One Pager
Whitepaper – Jenius Bank
EngageOne™ RapidCX Success Stories (opens in a new tab)

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