Transform Your Digital Customer Service with Temenos Journey Manager and SaleMove

The Temenos Journey Manager SaleMove Package is transforming digital customer service by replicating the trust found in face-to-face interactions within an online setting. This innovative SaaS platform is expertly crafted to streamline the account opening process, reduce abandonment rates, and enhance customer loyalty through real-time, engaging dialogues with customer service representatives directly from your browser.
Beyond standard web chat, the platform also offers audio chat, video chat, and live co-browsing features, all easily accessible with a single click, eliminating the need for downloads or installations.

Key features:

Web Chat

This feature allows customers to engage with support representatives in real time through a chat interface on your website. It’s convenient and can help resolve inquiries quickly, improving customer satisfaction. The web chat can also be integrated with chatbots to handle basic queries outside of business hours.

Audio and Video Chat

With the audio and video chat options, customers can connect with support agents face-to-face or over the phone. This personal touch can enhance communication, allowing for clearer explanations and a stronger connection between the customer and the representative. It’s especially useful for complex issues that require visual demonstration.

Live co-browsing

This innovative feature enables support agents to view and interact with a customer’s screen in real time. It allows for guided assistance, where representatives can help customers navigate through your website or application, solving problems more efficiently. Live co-browsing eliminates guesswork and reduces frustration for users.