Success Stories

Swissquote

Paving the way to greater innovation and profitability to the banking sector

Gland, Switzerland

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At a Glance

• 25.1% operating profit margin and increased operating income by 14.3%

• Achieved 99.9 percent straight-through-processing soon after go-live

• Temenos core banking Integration Framework implemented in just 10 months

Swissquote is a Swiss bank like no other. Founded in 1996, it aims to ‘democratize banking’ by providing free, real-time access to prices on international securities exchanges, along with services including private banking, wealth management, multicurrency credit cards, and cryptocurrencies.

Innovation has been hardwired into Swissquote’s DNA from day one. Having been the first pure digital bank in Switzerland, Swissquote is today one of the world’s leading online currency trading service providers. The bank’s online portal, which enables users to access their accounts as well as information on global stock exchanges, currently receives two million hits every month.

Driving internal efficiencies

To maintain this track record of success and attract new business, Swissquote strives continuously to find new efficiencies and innovations. Specifically, the bank looked to increase internal efficiency by streamlining many back- and middle-office workflows. By eliminating time-consuming manual workflows, such as the processing of thousands of daily transactions, Swissquote wanted to free up resources to focus on value-add tasks—including development work on its in-house-developed online trading portal

As a business that began life as a financial software provider, Swissquote has always placed cutting-edge technology at the heart of its growth strategy. When it decided to refresh its core banking system, only a best-of-breed offering would suffice.

Transforming core systems

The bank previously relied on an aging core system that was built on an accounting and performance management platform, and required extensive customization as customer and transaction volumes increased. In its place, Swissquote looked to deploy a modern core banking solution with rich digital capabilities.

Finding the right fit

After assessing core banking solutions from four market-leading vendors, Swissquote decided to implement Temenos core banking Integration Framework. The bank runs the core platform on its Java Enterprise Edition application server and uses Temenos Integration Framework to leverage its existing middleware message broker to connect its front-end systems with Temenos core banking.

Spokesperson at the bank continues: “Of the core banking solutions that we looked at, Temenos offered the most sophisticated functionality by some distance, and was the only vendor with a platform framework to connect the different components of our ecosystem. Another impressive factor was the long-term technology roadmap presented for its core and integration solutions, which gave us confidence that we had identified the right partner.”

Implementing and integrating

Working alongside expert teams from Temenos, Swissquote completed the implementation of Temenos core banking Integration Framework in just 10 months. The bank now makes extensive use of the core platform’s straight-through-processing (STP) capabilities to automate and accelerate back- and middle-office workflows, such as transaction handling. As customer volumes increase, Swissquote can easily scale the solution by adding additional application servers as and when required.

The Temenos solution also helps Swissquote’s IT team to operate more cost-effectively. As Temenos Integration Framework utilizes industry-standard Java Enterprise Edition specifications and standards, the bank has been able to transfer its existing skills and knowledge and avoid the need to invest in additional training or to hire vendor-specific solution specialists.

Optimizing internal operations

Working with Temenos, Swissquote has achieved its strategic goal of developing smoother, faster workflows and increasing efficiency. Soon after going live, the bank achieved 99.9 percent straight-through-processing for the tens of thousands of transactions it handles each day. This exceptional level of automation has made it easier for Swissquote to process rising business volumes quickly, and helped it to continue its upwards growth curve.

This enhanced efficiency has translated into improved financial performance, with operating expenses declining and overall profit margins increasing.

Paolo Buzzi, Chief Technology Officer at Swissquote, adds: “The Temenos solutions enable us to protect our financial margins and build towards a more profitable future—the level of automation and efficiency that we have introduced to our workflows has been outstanding.”

Delivering quality service with lean operations

Streamlined internal processes boost staff productivity at Swissquote, freeing employees from repetitive, manual tasks and ensuring more time are available for revenue-generating activities. In particular, the bank can dedicate more resources to improving its front-end virtual interface—helping Swissquote strengthen its position as an innovator in the digital banking sphere in Switzerland.

Harnessing the automation capabilities of the Temenos solutions also enables Swissquote to keep headcount low. Even as customer numbers continue to grow, the high level of STP provided by the core platform means the bank does not have to take on huge numbers of extra full-time employees. In 2019, Swissquote services a customer base of 487,847 with just 1,000 middle- and back-office staff—a ratio of one FTE to 5,650 customers.