First Tech Federal Credit Union
A Better Experience
First Tech Federal Credit Union (FTFCU), a top 10 credit union in the US with $11+ billion in assets serving the world’s leading technology-oriented companies and their employees, wanted to enhance their member experience when applying for new accounts and services, reduce application abandonment rates, and reduce the amount of time required for members to fill out applications.
Learn how FTFCU delivered a member-centric design and a personalized, relevant experience whenever, wherever, and however their members chose to interact with them.
Learn how they digitized 47 applications, including deposit accounts, home loans, vehicle loans, personal loans, credit cards, and insurance inquiries, in just 18 months and reduced call center handling time by 53%.