Engage

Make your onboarding as memorable as the milestone

Onboarding is the first step for some of your customer’s most important life moments, make it memorable by delivering an outstanding digital experience.

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Create Better Banking Relationships

As digital-first becomes the new normal, customers’ expectations for their financial institutions have changed. They expect their financial institutions to go above and beyond to provide a seamless and personalized experience from the very beginning. Until now, financial institutions have been forced to build tailor-made applications for the onboarding portion of the customer journey, spending years and millions of dollars only to fall short of customer expectations.

With our onboarding solution, financial institutions can center banking around their customers and make a lasting first impression.

Personalizing the Experience

Provide an outstanding experience by delivering relevant, personalized offers and highly configurable products, pricing, services, and digital interactions across multiple channels.

Providing Self-Service Capabilities

Utilize an omnichannel, high-performance self-service to deflect contact center calls, improve NPS, and retention. Our solution empowers your customers and members to take control of their banking experience.

Connecting Marketing, Sales & Servicing

Transform each servicing action into a sales opportunity with Comprehensive customer lifecycle management.

Making Onboarding Quick and Simple

Slice weeks from your onboarding time by eliminating paper and cutting errors from the process. Temenos Onboarding creates better business banking relationships by making the application effortless and keeping the experience simple.

65%

avarage reduction in digital onboarding time

20%

average time reduction on administrative tasks by front office staff

31%

say using Temenos gives them a better ability to build digital trust with their customers

32%

say using Temenos provides a true omnichannel customer experience

Benefits:

For the Financial Institution

• Increased revenue from reduced abandonment rates and increased application rates, driven by improved customer experiences powered by AI

• Reduced costs from simpler processes and omnichannel enabled out-of-the-box feature

• Increased agility and ability to innovate at speed through open banking

For the Customer

• Improved customer satisfaction and loyalty

• Reduced time-to-serve for a simpler and more rewarding customer experience

• Trusted, holistic relationship across all business lines

We wanted to find a vendor that was as committed to innovation as we are – and Temenos delivered exactly that. With Temenos Transact, we gain the rock-solid platform we need to drive business, and the ability to build digital products in a fast and nimble way.”

Azfar Karimuddin, Vice President of Information Services

Since moving to the Temenos Banking Cloud, we have achieved a 100% increase in our customer base, and seamlessly managed a 400% increase in transaction volumes. The flexibility and resilience of the Temenos solution has been vital to our ongoing growth; we simply would not have been able to accommodate such rapid expansion without the elastic scalability of the cloud.”

Daniel Broten, Chief Technology Officer at EQ Bank

The Temenos platform offered us exactly what we wanted. There was no need for any customization, so we could get up and running quickly, while the integration capabilities enabled us to connect the new onboarding platform with our critical back-end systems. The scalability and security of the Temenos solution also gave us the confidence it would handle surges in application volumes without a hitch.”

Bob Kunimura, Chief Technology Officer