How to Onboard Customers in Under 2 Minutes

October 16th, 2024

Learn MidWestOne Bank’s strategy for swift onboarding and fraud prevention.

In this session, we discuss how banks and credit unions can streamline the customer onboarding process to meet customer expectations for fast, frictionless digital experiences, while enhancing operational efficiency and reducing fraud.

Heather DeStefano, SVP Digital Innovation at MidWestOne (MWO) Bank, will share how MWO has achieved these industry leading results and lessons learned from the project along with what’s next for digital innovation at MWO.

In this interactive webinar you will learn:

How MidwestOne enhanced customer acquisition and retention through digital channels on a resilient, scalable platform
How it becomes possible for customers to open an account in less than 2 minutes directly from their mobile devices. In the case of MWO, it led to an impressive 62% conversion rate.
How banks and credit unions can streamline the customer onboarding process to meet customer expectations for fast, frictionless digital experiences, while enhancing operational efficiency.
How MWO has achieved these industry leading results and lessons learned from the project along with what’s next for digital innovation at MWO