IDC Infobrief: Retail Banking Insights

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Asia-Pacific retail banks continue to struggle in offering a hyper-personalized customer experience, at a speed and ease that makes being hyper-personal worth it. Composable banking ensures that truly customer-centric banking does not break the bank.

According to the Fintechthon Survey 2021 (Reinvestment Survey by IDC Financial Insights Asia-Pacific), the percentage of Asia-Pacific banks that cited customer centricity as the most important priority rose from 47% in 2021 to 64% in 2022. 

Download this IDC Infobrief to find out: 

  • Key trends in APAC and why there is a need for business model reinvention
  • The impact of composability in APAC retail banks and its attributes to enable hyper-personalized experiences 
  • What APAC retail banks are doing to make customer centricity real

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