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In recent years, it has become increasingly difficult for financial institutions to avoid or postpone the strategic investment required to meaningfully address the pressing challenges of payment processing modernization. Industry initiatives such as new instant payment services, or new ISO 20022 based clearing schemes, or new open API initiated flows, all demand significant change.

“Tomorrow morning, when you look in the mirror after you've gotten up, just write — put it in lipstick or whatever you want on the mirror — just put 'delight my customer’.” - Warren Buffett

Financial services organizations of all sizes are enacting positive change through digital transformation to make banking better, not just for their account holders but for the industry as a whole.…

Welcome back to the Devil Wears Technology. For this blog edition, I was delighted to interview a fantastic engineer, Annelies Diepering – Bohlken of ABN AMRO. Annelies was born and…

Today, a nexus of disruptive technologies is becoming omnipresent in banking. In a survey we commissioned with the Economist Intelligence Unit (EIU) with 305 global banking executives relating to the digitization of banking, 66% said that new technologies will continue to drive global banking in the next five years, over regulation and changing customer behaviour.

Banking is opening up across Latin America. Fintechs are surging in number and impact. And increasingly, these new players are partnering – rather than simply competing - with incumbent banks.

To successfully engineer digital experiences that enable positive emotional bonds, banks will need to adopt a mindset that focuses on emotional engagement and customer intimacy as much as functional superiority.

To bolster digital banking growth, midsize banks should consider these four strategies to rewrite the rules of the growth game in their favor.

Jacqueline White, President of the Americas, Temenos identifies the three characteristics that all leaders, disruptors, and pioneers - or Changemakers, possess.

For this edition, I was grateful to interview Jaqueline White, recently appointed, President - Temenos Americas. She is about 6 weeks into her VERY busy role but she still managed to gift me (I call it a gift because time is precious) some time to conduct this interview.

Big Tech firms (like Google, Amazon, Facebook and Apple) are eying up the payments space enthusiastically. Anyone who attended Sibos last year would have seen the signs that Big Tech is rapidly moving into the places that E-money Institutions (EMIs) presumed was their fundamental niche. This position will get more competitive! These firms are likely to have a big impact on payments. They have put their brands foremost and are using payments to boost on-platform engagement and commerce, reinforcing their importance in consumers' lives.

Senior compliance expert, Rachelle Dekker, provides an overview of the FinCEN SAR FAQs issued on January 19, 2021.

Electronic Money Institutions (EMIs) are a relative newcomer to the financial services landscape – particularly in their visibility to the wider market. They are not banks but they are challenging banks in many ways, including their business model - but how are they driving this change?

Temenos and IBSI's white paper, Modernizing Banks in Europe Technology Trends and Challenges for Small and Mid-sized Banks, points out that with revenue slowing down, the emphasis is now, more than ever, on cost efficiency, better risk management, and building a resource-light digital platform for servicing customers.

Challengers have disrupted customer expectations about wealth management - with a connected ecosystem, banks can stay at the top of the game.

With banks’ revenues slowing down, the emphasis is now on cost efficiency, better risk management, and building digital platforms to enhance service and value from customers. This has, in turn, accelerated the need to scale up technology investments.

There's a simple answer to reducing total cost of ownership whilst still delivering unique products and services for members. The cloud.

Senior compliance expert, Rachelle Dekker, shares the differences between the FDIC and FinCEN requirements to file a SAR.