Blog

Times, they are a changin” sang Bob Dylan, but as Harry Selfridge, the founder of Selfridges first said in 1909, “The customer is always right.” Customers are demanding. They are…

In the digital world, customers have come to expect the ‘Amazon experience’. That is the ability to access whatever they need, when and where they need it. The financial services…

Portions of the following commentary have been excerpted from the July 17, 2018 BIGcast series, entitled “Out-Partnering Your Competition,” Jeffery Kendall, Executive Vice President & GM of Global Banking & Financial Solutions at Temenos, and John Janclaes, CEO of Partners FCU, were both interviewed.

In this blog, we outline what Know Your Customer (KYC) is, why it’s important for banks, and what steps you can take to build a KYC program

Pangea is a great example of how Temenos MarketPlace is more than a curated selection of the world’s best fintech and regtech solutions. Its inclusion is part of efforts to ensure MarketPlace is a vibrant ecoystem that helps all its participants be the best they can, be they early-stage companies or financial institutions themselves.

Training is one of the four components of a successful Compliance Program. With employees being trained on the information and tasks related to their job duties, an institution can reduce…

Last year, Mr. Ken Ofori-Atta, Ghana’s Finance Minister, stated that Ghana is considering measures to deepen collaborations between the Ghana Revenue Authority (GRA), the Forensic Unit of the Criminal Investigations Department…

Last week, I discussed the common mistakes we see in deposit advertisements. Today, I would like to discuss some of the more common mistakes we see in lending ads.

Banks and financial institutions face significant, unavoidable costs every time new software is installed to deliver new products and services and whenever software solutions are upgraded or enhanced. The controls…

One of my favorite parts of my job is reviewing ads for clients to ensure that they are in compliance.

As we all know, non-compliance to regulatory requirements can result in potentially severe (and painful) penalties.

The Federal Reserve has begun issuing a new publication titled, “Consumer Compliance Supervision Bulletin”. Its purpose is to alert banks and bankers about compliance violations that its examiners are seeing…

Some of the trends we uncovered were from our 2018 State of Digital Banking Report, which found significant improvements in digital and mobile capabilities among banks that we surveyed. Read on to find our list of great resources as well as the surprising trends that we’ve uncovered.

There were three interesting federal court decisions recently that give guidance beyond the court's holding.

In 2016, FinCEN released a new Customer Due Diligence (CDD) rule, with specific rules on Beneficial Owners, and required financial institutions to comply by May 11, 2018. We’ve created the guide…

If you've used the MLA Database to perform a covered borrower check in the last few days, you may have noticed something strange.

This is the first of my two part blog where I explore the huge benefit of deploying your digital banking platforms in the cloud.

In this, the second of my two part blog, I explore the huge benefit of deploying your digital banking platforms in the cloud.