Temenos Infinity Service

Focus on delivering quality service and automate manual tasks by configuring rules to auto-select the appropriate path based on conditions defined by your institution. Automating processes and task assignment behind the scenes drives a faster turnaround – fostering an environment where service level commitments are consistently exceeded.

More than a central location for tickets, tasks, and supporting documentation, the system can automatically trigger messages and scripted talking points to service representatives to ensure effective and consistent communication. Use mail merge capabilities to automate field population and letter generation, maintaining a complete audit history of communications.

Monitor performance with automatic customizable report delivery that incorporates current benchmarks and SLAs to display real-time progress. Gain even more insight with direct integration to Microsoft SQL® reporting services.

With simplified admin capabilities, you are in control of your environment and processes. Automate processes, create custom fields or build queues, views, reports, and letters on the fly without IT constraints or additional costs.

To drive both a simplified experience and intelligent decisions, integrating with third parties for key services like ID verification, fraud detection, and financial history is essential. Easily make use of the platform’s robust API or select from our more than 20 integrated partners.