Temenos AI
With AI infused into the Temenos Banking Platform, we are helping banks deploy AI solutions effectively and safely. Banks now have the tools they need to provide tailored and frictionless customer experiences, drive customer loyalty and profitability, and automate business processes.
How Temenos AI helps banks
Temenos AI helps banks adopt responsible AI practices by providing explainability, security, safe deployment, and banking-specific capabilities. Using our patented eXplainable AI (XAI) platform and generative AI (GenAI), we are the first to help clients roll out deployment-agnostic, real-world solutions focused on efficiency, profitability, and exceptional customer experiences.
Explainable
Users understand, and in turn can explain, in human language how the AI model operates and how decisions were formed.
Transparent
Our solutions provide explainability, security, safe deployment, and banking-specific capabilities.
Responsible
Our AI systems are “safe, transparent, traceable and non-discriminatory”, allowing business users to easily understand, analyze and augment the generated models. These are legal requirements of the EU AI Act, which is expected to set a global standard for AI regulation.
Private Models
Patented machine learning-based explainable AI models to build personalized customer solutions that are easy to deploy and offer real-time monitoring.
Infused
We’ve introduced AI capabilities across a range of features and services on our banking platform, so our clients can deploy AI solutions quickly and safely.
Secure, Safe & Private
Temenos AI provides transparent and explainable outputs, allowing users to verify the results produced. Based on our proven security framework, we address the banking sector’s security, privacy and compliance needs, with a focus on customer protection and trust.
What is Temenos eXplainable AI (XAI)?
Temenos is the first to bring transparency and explainability in AI automated decision making to the banking industry. Our patented XAI platform and machine learning capabilities are embedded in the Temenos Platform and available with all Temenos software through an easy-to-use interface or APIs delivered on-premise, in the cloud or as a SaaS offering. By embedding AI and machine learning into our products, we have accelerated the release of explainable models that will underpin new AI use cases, including customer journeys and the automation of manual processes with self-learning capabilities.
Why should banks use XAI?
Temenos XAI addresses one of the key issues that banks face when using AI applications – that they typically operate as “black boxes” offering little, if any, discernible insight into how decisions are made. We were the first to provide transparency into these decisions by helping banks explain clearly to their customers and regulators the reasoning behind AI decision making.
Explainability
Users understand, and can in turn explain, in simple, human language how the AI model operates and how decisions are made or why a particular answer was given.
Targeted
Create targeted and personalized customer engagement campaigns.
API Driven
Pre-integrated with Temenos Data Lake and Temenos Analytics, or accessible from your existing data source systems.
Accessible
Easy-to-use interface is available on the Temenos Banking Cloud or can be delivered on-premise.
Patented Technology
Awarded with US and European patents.
Bundled
Banks can buy the platform and build their own XAI models or buy the platform and any combination of the models.
Adaptable
A faster pipeline from data to models allowing you to address overgrowing modeling needs and refresh models rapidly. Can be used by a data scientist or business user.
Why should banks use Temenos Generative AI (GenAI)?
Generative AI is revolutionizing how banks make business decisions that will shape their future. With GenAI, users can engage in natural language queries to generate unique insights and reports, significantly reducing the time it takes for business stakeholders to access crucial data. This helps banks streamline their decision making, improve productivity, and create more personalized and secure banking experiences.
GenAI solutions can be deployed as standalone (connecting with banks’ existing core systems), on-premise, via public or private clouds, or delivered via Temenos SaaS.
GenAI in Core
In core banking operations, GenAI transforms workflows and queries, enabling banks to boost productivity in product creation and account management. Users can communicate with data using free text to obtain targeted insights that are expressed in a simple yet detailed way.
GenAI in Financial Crime Management
GenAI also helps banks achieve best-in-class accuracy in compliance monitoring and fraud detection. The technology catalogs information, such as sanctions violations, to identify patterns of suspicious activity or red flags, which would typically take hours or days to perform manually. Alerts and cases can also be summarized and analyzed.
GenAI in Transaction Classification
The GenAI Transaction Classification model automatically classifies and labels customer transactions from free text narrative in different languages. This industry-first solution provides banks with personalized customer insights and recommendations, offers engaging and intuitive digital banking experiences, and enhances customer loyalty through relevant products and offers.
Accessible
The easy-to-use interface is available on the Temenos Banking Cloud or can be delivered on-premise.
API Driven
Pre-integrated in existing Temenos data source systems.
Wide Ecosystem
Adopt an AI-centric ecosystem to facilitate technology adoption and collaboration across teams and products.
Personalized Customer Experience
Significantly reduce data access time for crafting personalized customer experiences and offerings.
Transparency
Adopt responsible AI practices by providing explainability, security, safe deployment, and banking-specific capabilities.
Safety
GenAI is transparent and explainable, allowing users and regulators to verify the results produced. Our security and compliance measures are based on our proven framework, with users unable to access insights unless they have the necessary permissions.
Atradius Wins Fintech Innovation Award with Temenos AI
Success Story: Atradius
Success Story: Canadian Western Bank
Temenos and Canadian Western Bank Break the Boundaries of SME Banking with an Explainable AI Digital Banking Solution
Success Story: Rawbank
