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End-customer value is clear, yet many banks find building a robust business case tricky.

Financial institutions do not always give the TCPA and the FCC's Telephone Sales Rule the attention they should be given.

For many bankers and fintech executives, the marketing term “frictionless experience” describes a nirvana where customers effortlessly initiate and complete their banking chores in seconds using the digital devices of…

Before I pick up where I left off, I do want to clarify something that I said in last week's newsletter.

Banks and fintechs are working together to unlock the full potential of Open Banking.

When last I wrote, poor "Bill" was stuck in committee, sitting and waiting, while a few key Congressmen were discussing and debating on whether they should let him be a law.

Regulation CC finally has been amended… but is everything covered?

The European Union General Data Protection Regulation (GDPR) comes into effect on May 25th 2018.

Technical debt is the idea that as you build software you will find yourself faced with the need to choose something “easy” or something “right”. Unfortunately, the “easy” option often prevails even if the “right” option was better.

On several occasions I have had a community bank president tell me that for some reason the bank's compliance officer was leaving and ask my opinion about who should be hired to fill the position.

Since the implementation of the TRID Rule in October 2015, the mortgage industry has been plagued by a concept that has become known as the "Black Hole".

By pushing rather than sending documents, banks can retain control of sensitive information, helping them stay compliant, writes Mike Williams

Were you there? Well, if you were, then you certainly have the power to achieve!

In this year's report, we've uncovered the 4 top bank account opening trends that financial institutions should keep in mind as they set their strategic vision for the rest of 2018 and beyond.

Getting access to basic banking services is challenging for many.According to The World Bank, an estimated 2 billion adults worldwide don’t have a basic account. Many more are underserved. And…

Walking the path through a merger or acquisition? Consider this…

I'm sure we can all think of different scenarios we've come across that have made us stop and go "hm".

New technologies, and particularly those harnessed by banks, could become a key growth engine for the region.